How do I contact Customer Service?
If you can’t find the answer to your question here on our FAQ page then please feel free to get in touch with a member of our team. You can find all the info you need on the Contact Us page.
What are your working hours?
We are able to take your calls and emails Monday to Friday 9.30am – 5.30pm (India time) excluding a few Indian holidays. You can of course email us outside of these working hours and a member of the customer service team will get back to you as soon as possible.
Do I need an account?
You can browse the site and add your favourite products to your basket or wish-list, when it comes to checking out time all you need to do is provide an email address and password which will then automatically create your account with us. This makes shopping with us so much easier as you can benefit from a speedy check out time on future orders, order history and an option to subscribe to our weekly newsletters.
Why can’t I sign in to my account?
If you’re having trouble signing in to your account please don’t worry, double check your spelling and that your caps lock is on or off. If you are still struggling to access your account you can click the reset link which will send you an email to the registered address with a link to a reset password page. Please be sure to check your junk mail in case it sneaks it’s way in there by mistake.
How do I subscribe or unsubscribe to the newsletter?
You can subscribe to the newsletter at any time, even without making a purchase. You’ll be kept up to date on all the awesome brand new and up and coming products. As well as this you’ll be the first to know about all our weekly promotions, offers and secret sales! To subscribe just enter your email address in the box on the left hand column of this page. To unsubscribe just follow the link at the bottom of the newsletter.
I’m having some technical issues, what should I do?
If for any reason you’re struggling on our site please don’t worry, sometimes it can be as simple as re loading a browser or clearing your browsing history including the cookies. If you’re not technically minded that’s not a problem, get in touch with a member of our technical support team through the Contact Us page and give as much detail about the problem as possible and we’ll be sure to get you sorted out and back on track in no time.
Do you have a size guide?
We have size guides for all the products we stock, you will find this guide on every product page with measurements related to the brand, gender and style of the product. Our size guide offers measurements in cm and inches, we try to be as accurate as possible at all times however if you would like some extra advice please contact a member of customer service who will be happy to help.
The product I like is no longer in stock, will you have it again?
We are always updating our product range, ordering in new stock and re-stocking popular lines so there is a definite possibility we will have this item in again. The designs we sell are exclusives or limited editions so are snapped up quickly, if you can’t find the product you are looking for please feel free to get in touch with a member of our team and we can see if the product will be re-stocked as well as have a look at what similar alternatives we have available for you.
Can I reserve an item?
Currently, we do not have the facility to take pre orders for products however you can create a wish list with all the products and items you’d like to buy. As well as this you can keep up to date with new products as soon as they are available through the newsletter or the official blog.
I have a problem with my order what should I do?
If for any reason you are not 100% happy with your order or checkout please get in touch with a member of our team as soon as possible, we offer as same day dispatch service on a majority of our orders so if you feel something is amiss or needs to be amended visit our Contact Us page to get in touch with customer service as soon as you can. You could also take a look at the payments, shipping and returns page for more info.
Can I cancel my order?
If you change your mind for any reason and would like to cancel your order please contact us with your name, order number, address and reason for the cancellation as soon as possible. We offer a same day dispatch service on a majority of our orders so many of the parcels are shipped throughout the day on the day of purchase. As long as your order has not been shipped we can cancel this for you with no problem, if your parcel is on it’s way to you, we will need to arrange for a pick-up. We will process your return as quickly as possible. There may be additional charges and a separate process for returns of international shipments. Please contact our customer service regarding the same.
Can I amend my order?
There is no problem amending your order as long as the items have not been shipped, if you have an alternate delivery address or would like to change a size or colour we will do our best to make this happen if we have the product available. We can also offer combined shipping if you place more than one item with us at the same time, for these amendments to be made please get in touch with a member of our team as soon as possible as we offer same day dispatch and ship on a majority of orders.
Where is my order confirmation?
After you place an order with us you will receive a confirmation email, if for some reason you don’t receive this confirmation please check your junk or spam boxes if you still haven’t received an email from us please get in touch with a member of our team as soon as possible.
Any other problems with your order?
For any other questions or queries please check the rest of the Help Centre or ask a friendly member of our team by using the Contact Us page